By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
Hoping she is doing much better in your care.
Care plans and medical information is shared ONLY with those who are MPOA or guardians or conservators of the patient involved unless patient is competent and gives written request that information be shared with family. Medications (pain and other) is given according to MD orders.
I am sorry for your bad experience with this facility. My good friend is in rehab now and having quite the dreadful experience as well. I hope you will make your complaints on papers and follow up with the facility.
I really doubt that Medicaid paid for her total care. They are a secondary insurance to Medicare. Medicare pays 20 days 100%, her 21st to 45th day they pay 50%. The other 50% is paid by Medicaid. Was she on Medicaid as her secondary before she went in or she had to apply for it? Sounds to me she had to apply for it since her bank info was asked for. Seems to me the NH was doing the application, Medicaid not the NH was asking for bank info. They have to make sure that no large amounts of money have been withdrawn from her account. Medicaid for health and Medicaid for a NH are two different things. So if she had it for health, they applied for care in a NH.
Now her clothes. Lets say rehab did her laundry. Did you put her name in her clothing or you allowed them to do it? If you put her name in the clothing its possible the tags or ink came off in the wash. This would be how her clothes got lost. If you allow them to put the tags in they do not come off. It takes reheating of the tags to remove them. So what do they do, they take clothes that have been donated to dress residents who don't have families. Laundry at Moms NH also a rehab is done daily not by room. They put the dirty clothing in plastic bags and throw them in bins. Residents clothes are washed together. I always took my Moms clothes home to wash putting a note on the door of the closet, "family will do laundry" and supplying a laundry basket. For rehab I took no more than 3 outfits in at a time. At her NH I found the residents were clean and free of smells, so I allowed them to do her laundry. And they did her tagging. You never take good anything to a rehab or NH.
I think the problem is that you were not allowed into the "loop". And because of this it was not explained to you how things work and what they did in way of her care. Before you go thru this again you need to see a lawyer. There maybe a way to work around the cost of guardianship but as long as you have nothing in place, your going to go thru what you did every time she winds up in a rehab and hospital.
Mom should receive statements from Medicare showing what they covered. If Mom was excepted for Medicaid, they should pick up the balance. I have never seen medicaid send out statements.