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Who owns the wheelchair? If it belongs to the family then it is their responsibility to keep it in good repair, if it belongs to the facility then there should be a process in place to report maintenance needs. You should have refused the unsafe transfer due to equipment failure. After speaking to his wife you should have assisted the family with how to properly report a problem - talking to you and other aides isn't it.
I'm coming back to add - My answer is based on the assumption that you are a new employee and have no reason to assume that your concerns would go unaddressed. I did a lot of stupid things when I was a young worker that I never should have attempted, it is a sign of maturity that you can admit you can't do something and you ask for help.
Does your employer have an employee manual in which it explains any sort of protocol for reporting broken equipment? If not, then I would request a protocol in writing from your manager that is distributed to all the staff. Any communications you have with with manager or admin should be through email so that you have a record of what was said and when. Then, after a "reasonable" period of time, i would send a follow-up email stating that the equipment has not been fixed and a dangerous and illegal situation is being created. Don't be accusatory or emotional or threatening, just informative. But you should also state that you will need to seek further action outside of the facility if the the unsafe situation for both the staff and residents is not cleared up asap. There may also be some sort of ombudsman organization that this can be reported to but I'm not familiar with it, This will protect the residents and your job. Good luck and God bless for having a moral compass.
Having said that, I’ll work as a janitor before I stand by and watch innocent helpless people be endangered. I would not have said anything unless I was angry enough to quit.
All the same you are an employee of an organisation, and it would be reasonable of that organisation to expect you first of all to follow the procedure it lays down for reporting concerns and complaints. Did you?
Talking to co-workers and service users isn't it. You should first of all have taken this to your line manager. If nothing happened, then you go either further up the reporting chain, or to external regulators.
But to say you must "never" make a complaint to the health department is disingenuous and nonsensical. There are all kinds of situations that might arise when you would be morally, and arguably professionally, obliged to.
Asking your manager on what basis he claims to know that you made a formal complaint to the department of health is a fair question, certainly one I'd want answered if I were you. Did the person you spoke to agree that your report would be treated in confidence?
Anyway - so what's the outcome of this conversation with your line manager so far? Will the wheelchair(s) be repaired? What will be done to address the various manual handling problems?
Do not record your info in anyway that would violate HIPPA rules. If you make notes that you intend to keep for yourself (in case you can't access email), then use code name for patient and do not mention specific health issues. Something like Granny Jane, requires wheelchair for all movement, brakes broken, reported xx day, xx time, email to John Doe.
My Mom is in nursing care. I appreciate your sharing....
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