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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
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STAFFING STANDARDS
The following chart outlines the minimum ALF staff hours per week as required by Chapter 58A-5, F.A.C.:
Number of Residents Staff
Hours/Week
0 - 5 168
6 - 15 212
16 - 25 253
26 - 35 294
36 - 45 335
46 - 55 375
56 - 65 416
66 - 75 457
76 - 85 498
86 - 95* 539
*For every 20 residents over 95 add 42 staff hours per week.
In addition to the minimum staff hours per week, ALFs are required to maintain the following staffing standards:
At least one staff member who has access to facility and resident records in case of an emergency must be in the facility at all times when residents are in the facility. Residents serving as paid or volunteer staff may not be left solely in charge of other residents while the facility administrator, manager or other staff are absent from the facility.
In facilities with 17 or more residents, there must be one staff member awake at all hours of the day and night.
At least one staff member who is trained in First Aid and CPR, as provided under Rule 58A-5.0191, F.A.C., must be in the facility at all times when residents are in the facility.
During periods of temporary absence of the administrator or manager when residents are on the premises, a staff member who is at least 18 years of age, must be designated in writing to be in charge of the facility.
Notwithstanding the minimum staffing requirements specified above, all facilities, including those composed of apartments, must have enough qualified staff to provide resident supervision, and to provide or arrange for resident services in accordance with the residents scheduled and unscheduled service needs, resident contracts, and resident care standards as described in Rule 58A-5.0182, F.A.C.
The residents who had family members visit got the best care. I think the best thing you can do is show up a lot, but at unexpected times. Treat the aides with respect, as they are often treated poorly, and most live in poverty. IMO