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She has speed dial to call out because she can't see numbers to punch them, but the tape has allowed her to begin and end calls.
ANYTHING new is hard to figure out for both of them. Even if YOU think it's easy, or there are fewer buttons, or "all you have to do is push the UP arrow, Mom" (remote). My MIL's radio quit working - hubby bought her the simplest one he could find, there is only ONE radio station in her town. All she had to do is push the on/off button.
She says it doesn't work. Turns out she was messing with it and turned the volume all the way down.
I realize that I'm going a little off the topic of phones, just making the point that whatever you buy may still not give you the results you want. And it's not the fault of the phone.
The jethro phone was very much like an old wired phone. It's a cell phone, with a base cradle that you sit it in. The base keeps it charged. The phone doesn't have internet at all, it's just a phone and you can txt with it (although my Mom doesn't). The operation of the phone is just like an old wired phone. It has two buttons at the top, green for call/answer, and red for hang up. The phone buttons are large, so you just dial the number and hit the green button to call.
Without internet, there is no possibility of my Mom doing something by accident. And with the way it operates and the large buttons, it's easy for her to use.
I bought mine off amazon, the phone was about $100 and a years unlimited calling and txt was another $100. So $200 for a year unlimited and after the first year it'll just be $100/year.
It's working out great, had it for about 2 months now. The only issue is that sometimes she has a hard time getting it loud enough. But that would be the case with anything.
https://www.alzstore.com/picture-memory-phone-dementia-s/1843.htm
Also try RAZ memory phone at razmobility.com.
At telecalm they provide a scam and spam blocking phone that can stop multiple outgoing numbers repeated over short time period, and family or facility notifications of 911 calls. They work on your own corded phone and require no internet necessarily. Choices explained on line or through their customer service.