By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
I'm very sorry to hear what happened with your mom and dad. It is reprehensible to how some contractors take advantage of the elderly. I don't know if you can go through the Better Business Bureau in your area. Other options include the police if there is fraud involved or going to see an attorney. I know some news station have a Consumer reporter, so that might be another avenue to get some resolution for your concerns.
I would call around to other plumbers and contractors to check on the pricing and work to have a better idea if the price is right.
I hope your parents get their money back or at least get the shower they wanted.
I'm so sorry this has happened. I'd like 5 minutes alone with whoever did this to your folks.
There are lots of great ideas here! I would review the contract and do your best to work it out with the company, but there his never an excuse for Crappy Work. If they are unwilling to correct their shabby work, or make things right, I would take therm to small claims court. Hopefully your states small claims court maximum limit is ten thousand dollars, as somebody else had mentioned.
I suggest filing in small claims court. They have up to $10000 as their limit. Look on this chart for your state.
nolo.com/legal-encyclopedia/small-claims-suits-how-much-30031
This type of thing is what it's for. Take pictures of the problems, write one page or less about what your complaint is, and show all the paperwork passed back and forth. Keep your complaint simple and it in your own words about what your asking him/her to make a judgement on.
IMO, you have three points to make; First is the method used to pressure your parents to buy what may be considered work that requires a new contract to complete without advising them fully of that point... and their ability to understand this. Second is failing to complete the contract in a reasonable and acceptable manner that would be fulfillment of the contract. Third, I would get two statements from other contractors about the condition of the project and cost to fix any problems. Courts like to have numbers to base their decisions on as it makes their job that much easier.
Have your parents there because the judge will want to talk to them to understand their current ability to make a reasonable decision that applies to this type thing. Any good court will have seen this more than once before and ask the right questions.
As to the shower door, if it was not in the original contract, your parents are under no obligation to have this company install one. You can call other companies to compare prices and hire someone else to install the door. It is always a good idea to get more than one estimate for any job.
See All Answers