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One of the banks informed me that Medicaid has to formally request the statements. Medicaid is telling me to supply them. The bank says I’ll be charged for the statements whereas if Medicaid requests them there’s no charge. I’m so confused! Can anyone explain this?

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In our state (Maine) the Medicaid application required us to submit one monthly statement per year for 4 years (in this case it was for March, the month of the application) and then 12 monthly statements for the fifth (current) year. My husband was POA for his brother and I helped with a lot of the paperwork. We were very lucky because there were paper monthly statements for almost the whole time period, though there was a lot of sorting and organizing we had to do because brother in law was a pack rat and his house was a mess. Online access allowed us to get any statements we were missing. We also had to provide details for any closed bank accounts, including CDs, for the previous 5 years and how they had been disposed of. For example, CD in the amount of XXX at YYY bank, deposited to checking at ZZZ bank and used for household expenses (or nursing home bills, later in the 5-year period. It took over 3 years to spend down once my brother in law was in care, so as you can imagine there was a fair amount of $$ moving from various types of accounts into checking to pay for care. He had to cash in his retirement IRA, sell house, etc.)
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You tell the caseworker what the bank said. The caseworker needs to request them.

I was lucky, my Mom kept her bankstatements for 5 years. Then the caseworker only took 4 a year from that pile. I too keep 5 yrs back.
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AlvaDeer May 23, 2024
I have them as well. And have written in what each check was for.
They take up no room at all. A simple manila envelope. Have them for my SINGLE credit card as well.
And boy, my bro was the MASTER of organization. What a gift that was.
Igloo's comment below shows just how onerous this can get!

Folks, do the kids a favor. Begin organizing files and instructions NOW.
I even have a fully decorated (with skeletons) Day of the DEAD book for my daughter and for my partner. Includes everything including how to shut down my FB account, which of my friends to notify, what the phone numbers are to cancel my pensions automatic deposits so accounts aren't frozen, and on and on.
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If you have an online account at the bank, you can generally download copies of bank statements directly from there. Of course, they may not go back 5 years, but at least you won't have to pay for 5 entire years.

If you don't have an online account, set one up. I set up an online account for my mom's checking account, and it made things so much easier.
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If more than 1 bank, ask your caseworker if this can work:
Jan 2019 & Dec 2019 End of Month statements
Jan 2020 & Dec 2020 EOM
Jan 2021 & Dec 2021 EOM
Jan 2022 & Dec 2022 EOM
all of 2023, all of 2024 in including this month for every account. Medicaid will have basically last 15 months in detail.

fwiw for my mom she had CDs and TBills, so timed deposits. One item that was also required by Medicaid was an on bank letterhead done by bank officer letter as to the disposition on all timed deposits as to where they went to upon close out/non renewal. Took better part of a morning at the bank. So for example CD #98765 balance $5,432.00 expired 1/23/17 deposit into checking account # 6564 on 1/23/17 for $5432.00. All of hers went in full in to her drawing account, matching up completely. I am 100&1% convinced that if all the $ did not go in full to her checking account a she / I would have had to deal with transfer inquiry. Apparently close out on timed deposits often fall off the radar but the caseworker can follow it back due to IRS reported interest.

If you are a signatory on all the account and have yourself an account at the banks, I think you’ll get better traction doing your request for old items. It might not help you, but for anyone reading this, it’s imho something for POA to consider once your folks get more up in age.
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AlvaDeer May 23, 2024
My brother was sooooo organized. He was so organized that when he had his accident and was diagnosed "incidentally" with Lewy's, and I had to take over everything--that his taxes were already done on Feb 15th and ready to mail in. His files were meticulous. There was never anything I needed as his Trustee and his POA that I did not have full files on and where to go, who to call, what to do. It was such an amazing help.
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