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As for future contact, please ask that any and all communication be by text or email since that’s easier than talking on phone for you ( and that your mother does not have the ability to do either).
Do not let these people guilt you or bully you.
Your mother, who has dementia advanced enough to require memory care, won’t be able to process the situation logically. In my case, my mother who has dementia and is in AL, is stuck in a memory and reliving my brother’s death over and over, going on 3 yrs now, and it’s horrible for her. Since then, we chose to not tell her about several deaths in the family including her brother.
So in a nutshell, have compassion for your relatives’ loss and offer your sympathy, but don’t let their grief compel you into going against what’s best for you and your mother.
If she has been, the OP has not said what her mother's response to the news was.
The OP, since her original post, has explained in a reply that the cousin's wife texted the OP twice asking permission to call her to tell her about the uncle's death. The OP chose not to respond to the texts.
No doubt the OP has strong historical reasons for avoiding all contact with her late uncle's family. However, she has not shared what they are.
And, she would probably not even understand what is happening anyway.
Just tell the family members that she is too frail to travel.
And your mom may really want to go. If she does, take her. (My mom had some late-in-life change of mindset and I always honored her wishes, even when I disagreed with her choices.)
There are some estrangements in my family, so I get it.
In my own experience with my own similar that-kind of family, that kind of "call me, it's important" in that context always means either A. Someone left you something in their Will; B. We want you to do something for us (yeah, no); or C. (most often) Both. (But we're also too lazy to put it in writing for your convenience.)
If you really don't want to deal with them or risk being put on the spot somehow on the phone (and, again, given my experience and family, I wouldn't either), I'd personally tell them move to email instead of texting so info is easier to gather and track (and forward, if necessary). I'd text something like, "As I said, I'm unavailable for phone calls. Please email any questions and relevant info to [email address], so I may review it on my mother's behalf."
As for taking her to a funeral 3 hours away -- can she make a long trip like that? Assuming you'd probably have to spend the night, so would hotel room create more confusion. You know her limits at this point. Does she talk about the brother, does she still have good short term memory (would she remember if you told her that brother died, would she remember why she's in a car going for a 3 hr drive, would she remember the brother's family)? If it will just cause her confusion and she never asks about brother anyway, then forego the trip. But, there should be nothing stressful about calling the cousin back and telling them mom in memory care and unable to make a long trip. Period. Since they reached out to tell you about brother, you can be considerate enough to tell them about your mom.
I don't think this really has anything to do with boundaries being overstepped - just a phone call to exchange info. Perhaps it's more about built up anger of caring for your mom with no help. And if they live 3 hrs away, there was probably little they could have helped with anyway. With mom in memory care, I can only hope you have some relief and more freedom without the caregiving role and can now conduct visits as a daughter.
What caused the estrangement between your mom and her brother? Could the misunderstanding be a result of her dementia. Could it be that he also suffered with dementia?
He and his family may have been very involved with his health these last 5 years.
When did Social Services leave the note from your uncle's wife?
Could it be that they are as perplexed wondering why your mom never asked if he may have lost the ability to keep in touch with his sister?
Your cousin's wife tried reaching out to your mom to, presumably you say, let you know that he died and, should we presume, when the funeral is and that presumably he may have left a letter for a her.
To answer your question, from someone who knows about estrangement, civility is in order.
You presume they want her to come to the funeral. You can say, "I'm sorry for your loss. I know that you couldn't have known this but mom has been living in a MC facility". If they are thinking people, and possibly people who have just been through 5 years of the same, they won't ask you to hassle your mom with such an ordeal of not only a 3 hours trip, but good people also understand the prep that's involved which is also a huge thing.
No, it has nothing to do with being cold. It's a tremendous inconvenience to your mom.
If your mom is aware, don't keep reminding her, but if it would please her make a temporary little shrine of maybe a photo, a baseball cap of his favorite team, and a battery powered candle. Say something about him like "boy was he a good grill master" or say nothing but hug her. and know you did your best to have her believe there's even a pretend shared feeling.
If you communicate via phone, take a deep calming breath and put yourself in peaceful frame of mind and say to yourself that as a grand gesture on your part you are responding at this very sensitive time for them. Be careful not to respond to more than what they politely, say, ask or comment on. Don't be curt. You are unflappable. Not all comments must receive a response. Have go-to civil responses (even if it eats up your guts) like. "I'm sorry to hear that". and "I understand" and "It's too bad" and "It's too bad we can't, but I know you can understand". And when they say please let us know if there is anything we can do, thank them. Be a calm giant looking down on the situation.
You may find out something important, even if it's only to know that all along you've been right and they re-enforce all your decisions to self-protect.
“I’m unable to take calls as it’s difficult to talk due to my recovery status. I’m aware Uncle Has passed. I will update Mom IF her Memory/dementia status makes it sufficiently acceptable and safe to do so.” Please accept my condolences on your loss. Please text me if I’m missing any important/necessary information.
they've experienced a loss, you clearly have not. But totally blocking them could cause confusion and problems for them if there is a property or will issue. It also could cost them and you money/time later as POA if you ignore the situation. Unfortunately you DO have responsibilities if this is the case
you should not get overly involved, or attend funeral but being rude to the cousin you’ve never met seems a bit too much.
good luck.
Also I know with covid being around I would keep my mother away from it all. My BIL passed away and we went to the funeral it was a covid spreader about 24 of the people there got covid. My husband and I were the only ones that were masked and everyone said something smart to us.
Protect your mom, keep her calm, Prayers