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I have never called one of the providers so I do not know what questions they ask but if you are POA I do not think he can make changes.
That being said I agree with JoAnn that you can't change your provider for Medicaid except once a year so I don't know how he's changing companies. I don't know about Medicare.
I would check with Medicaid if this is allowed. I was getting calls for my nephew wanting him to change over. I called the caseworker and she told me not to do it. It screws them up and then they have to switch it back. In my State Medicaid gives you 3 companies to choose from. If any changes need to be made, they go thru the caseworker. Medicaid determines if you pay copays, deductables, etc. My nephew pays none of these. He pays very little if anything for his prescriptions. I think its based on income which he has very little of.
I contacted Social Security to start the process of becoming his designated payee. During that conversation I asked about frequent Medicare/Medicaid changes. The SS representative said that, once I become his designated payee, I can contact SS and they can “put a note with his file to require your permission to change Medicare providers.”
First I’ve heard of that but I’m new to all of this. I’ll try it once I’m eligible. I’ll be sure to update with my success or failure.