By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
As you've tried to get Mom to stop, has she explained why she picks on this particular person? Did this person "start it" with something your mother perceived as a slight? Does this person remind Mom of someone from her past? It might help to know why she is doing this (or maybe not, but it's worth a shot).
Up until now, has Mom generally been reasonable and polite with store clerks, office personnel, and service people? In other words, is this behavior out of character for her or just a more extreme example of her usual behavior.
Your profile says that Mom has depression. Is she being treated for this? Does she have these angry episodes with other people? Have you discussed this with her treating physician?
Is Mom showing any other cognitive issues? Is she forgetful? Are some of her other responses inappropriate? Is she easily confused?
I don't suppose she is having physical therapy for depression. What are her other impairments? Is she often in pain?
I have no doubt that this is distressing for you as well as for the PT employee. Please provide a little more detail, and perhaps it will ring a bell with another poster.
Good luck.
Back to venting on the housekeeper at PT. Does anybody else have any ideas? Her pain is minimal, her PT is very slow and gentle and PT is not hurried or extensive.
I agree that it sounds like she verbally attacks that one person because she may have felt slighted or wronged in some way. If she has been this way for years, it didn't take much to trigger a defense mechanism and lash back. It may have only been something she perceived as an injustice toward someone else she heard in gossip. She may not remember what it was just that she resented it and the employee that was involved. Maybe an generic apology by that employee, if they are willing, will end the perceived feud. You may have to switch agencies. If not, I wish you luck, you have your hands full.