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I would mail this with a return reciept.
I have every letter they mailed in a file. No such letter that they claimed they mailed exists until recently.
Bottom line is they were supposed to automatically deduct the amount every month (which I should have checked) and they didn't for 2020.
The company is Wellcare (hope I'm allowed to post that) and everyone I have talked to doesn't understand English. Everyone is foreign and I have a hard time understanding them.
I guess I will pay out of pocket until enrollment period and if my Mom has to pay a penalty so be it.
Thanks Barb! By the way my Mom was born and raised in Brooklyn.
I would do what is suggested. Hopefully they will allow you to reenroll starting with the 1st of August. If this is done, then you can ask for a form to be reimbursed for any out of pocket. I have done this.
I will write to them as Barb suggested certified mail.
I also got my Mom AARP Supplement Healthcare through United Healthcare which pays for everything else (hospital, etc.). But that does not include prescription medication. That's worth every penny.
Good luck in your quest to straighten this out and help your mom.
CVS purchased Aetna and during that purchase there were some requirements placed on the companies to allow the purchase to complete. While I remember the overall info about the acquisition, I have forgotten the specific details regarding how it impacted Silverscript and WellCare. I do remember I ran into some issues with my own Medicare Part D during open enrollment because things were changing during the enrollment period. Maybe this had something to do with the sudden drop in coverage.
Here is one article about Silverscript/WellCare and the purchase: https://www.cnbc.com/2018/09/27/aetna-to-sell-some-medicare-drug-plan-businesses-to-wellcare-health-plans.html that might help explain things.
Why not follow the insurance/Medicare appeals process while waiting for the re-enrollment to come back around?
She decided that her Regular Medicare and Medicare supplement plus my Dads coverage better for her because she didnt want to be constrained by a network for doctor choice
Did you have Part D benefits from other insurance?