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So many things can be the cause of hearing loss.
Buildup of wax is a primary reason.
AND if he is "cleaning " his ears he may be compacting wax making the situation worse.
I saw a show and one person had 2 or 3 of the covers that go on the hearing aid compacted in the ear as well, they came off, remained in the ear and she never noticed.
Exam first!
Three years is the time a new hearing aide maybe needed. Doesn't mean it is though. Medicare does not cover hearing aides, I think it may cover an exam. My husbands supplimental pays for the Audiology and his hearing aides up to a certain price. Check to see if Dads does. My husband can only use the Audiologist that the suppliment recommends. Husband is allowed new hearing aides every 3 years. This last visit he was told his hearing aide was still good and nothing more they could do for him hearing wise. He has them cleaned ever 6 months and new tubing.