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In the meantime it would be a good idea to familiarize yourself with palliative care, with a variety of services that ca be extremely helpful and also with hospice care.
The clinic link below has some excellent definitions and information.
"Palliative care is specialized medical care that focuses on providing relief from pain and other symptoms of a serious illness. It also can help you cope with side effects from medical treatments. The availability of palliative care does not depend on whether your condition can be cured.
Palliative care teams aim to provide comfort and improve quality of life for people and their families. This form of care is offered alongside other treatments a person may be receiving.
Palliative care is provided by a team of health care providers, including doctors, nurses, social workers, chaplains and other trained specialists. The team works with you, your family and your other providers to add an extra layer of support and relief that complements your ongoing care."
https://www.mayoclinic.org/tests-procedures/palliative-care/about/pac-20384637
No, supportive care isn't Hospice care.
Hospice is end of life care.
If you have any questions ask them; start now to write them down, ie. "What does supportive care mean". It is my GUESS that they simply mean supporting the clients in ways needed. These would include likely levels of care for individual needs.
Good luck.