By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
Not calling back is the antithesis of what Hospice stands for in the treatment of people with life-limiting disease to ease pain and anxiety while also supporting family. When the current agency is fired, let them know in no uncertain terms why.
This is a time for support, symptom relief and to take away as many stressors as possible for the family. Trust your gut, it did you well for your 39 years! (I've got 50 under my belt, part of which was as a Hospice RN).
This happened to me with the first hospice company I had for my dad (Vitas). They didn't return phone calls, they chewed me out for requesting to change the time for a medical procedure so my dad could see his granddaughter for the last time, and the social worker told me "This isn't about you" when I asked if there were any kind of support services for the family. That was the final straw.
I called another company, they made all the arrangements to deliver the exact equipment my dad had received from Vitas as theirs was being picked up, and my dad was inconvenienced for a total of 45 minutes. (He just rested on his regular bed until the new hospital bed was brought in.)
This was the end of my dad's life, and I wasn't going to be my usual "mistakes happen" person and forgive the gaffes of the hospice company. I didn't have time for mistakes, and firing that company was the best thing I did. The new company's nurses were true angels, and when I called to say I just couldn't do it anymore, a nurse was there within two hours, and we weren't left alone until my dad passed about 24 hours later.
You need to notify a supervisor asap of what transpired. If there is no satisfactory resolution, look for another hospice. I regret that I didn't encourage a different hospice agency be considered.
Also, did you give the meds in the refrigerator kit? Usually the physical response to those was within fifteen minutes when I administered to my mil. I'm sorry your dad struggled for so long and that you had to watch that.
But I want to mention that there have been outage issues with big companies that use manage phone systems. I am not saying this is the situation with your company, but at mine we had two regional offices that were not getting their messages for 2 weeks.
When you follow up with the company please let us know what their reasons were for not replying. And ask for a local/direct line to the nurse so this does not happen again.
There should be a line you can reach an actual person at 24/7.
Period.
That's what Hospice is supposed to be all about, to keep the dying person comfortable!
If you don't get any satisfaction, you should change Hospice Care.
Let them know that if they do nothing about what happened.
Then follow thru, change Hospice provider, there are many to choose from.
Prayers
See All Answers