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If I wanted or felt compelled to do her hair, I would tell her no more complaining and she has to say something nice at the end or I will not do it anymore. Remind of her the rules when you are doing it if she needs it.
I would also tell her that I can't take her negativity - it is too wearing on you and that you love her, you have a husband/family/house to care for and need your energy. Lessen your calls and visits if she is not responsive. It is OK to see her/talk to her once a week. I bet that's still more than most people do.
I would talk to her doctor about getting her on anti-depressants. Many times complaints and negativity are a result of depression, and getting old is difficult.
Good luck!
The other thing to know is that some of this is about the emotions, not the words. She might complain about every single thing to express whatever emotion she can't express. When my mom is frustrated, for example, her language skills suffer the most and all sorts of things come out of her mouth, things that don't necessarily make logical sense..
I'm still waiting for the moment when my mother will finally (at long last) go into AL. And I know, from our lifelong troubled relationship, that my visits will become less and less. They already are, the truth is, it's helped me tremendously, and hasn't hurt her at all.
If the your mother's says she's fine most of the time, but she goes into negative mode the minute she sees you, then that's a very good reason to visit less often.
I don't think you can stop it, but you can adjust your attitude and expectations. Be rested and in a good frame of mind when you visit and call. Bring a treat, picnic, etc when you visit and do something fun by getting her away for a walk, sitting out on the porch, a drive, etc. the change of scenery will do her good and give you a chance to talk about other things vs her new home and situation.
Avoid disagreeing about the AL or convincing her otherwise. ITS okay to acknowledge her feelings and telling her it hurts you and makes YOU feel bad to know she is unhappy...but you can't change things. It's also okay to set boundaries and limit your visits and calls. When she gets negative, simply cut the conversation or visit short.
Remember, you aren't responsible for her happiness.
Since he has moved in, he's been *extremely* negative about everything. When I go there by myself I can expect to hear non-stop moaning from the minute I arrive until the minute I leave. He does rein it in a bit when I take my husband and kids along. Fortunately, he has not started complaining about people (or me!) but that could potentially start soon because he was doing it until we had a little fall-out over it a couple of years ago (he was complaining incessantly about other relatives to me). He will complain that he is living in a prison (it's not- it's a lovely completely renovated two bedroom villa in beautiful grounds). He complains he can't walk anymore despite easily managing at least half an hour when I take him out. He will complain that he's not going to be able to manage but he doesn't want to go to a NH (I check everything while there and he seems to be doing fine). He'll complain that he's becoming incontinent but never makes more than one bathroom visit the whole time I'm there - my husband noted this too. I freeze portions of our meals from the week to take to him - if I take him solid foods he will moan that he probably won't be able to chew them (despite having a full set of his own teeth), if I take soups 'they just go straight through me'. He will moan that he doesn't want community aid volunteers to take him to his doctor's appointments because, in his words, 'they shouldn't have to be ambulance drivers for when I collapse afterwards'. He talks about what bad luck it is his side of the family all tend to live well into their late nineties (he's 88). All of this I can just let wash over me but there is only one thing which really gets to me - it's when he compares himself and his mostly fictitious or exaggerated ailments to my mum (who has had chronic conditions all her life and really has come near death twice in the last decade). Then I rudely and pointedly change the subject.
It's a personality thing though. Apparently he's always been like this, even before old age, but obviously it's become more pronounced now. My grandma, on my dad's side, is in a nursing home and she's nothing but praise and love for everyone. She never complains even though she's in far less great physical shape than my grandfather. My dad's the same - he recently had back surgery and he was overflowing with praise for all the staff right down to the cleaners :) If it had been my grandfather with the exact same surgery/post surgery experience, it would have been a terrible experience with people who obviously don't know what they're doing.
My mum and her sister take turns calling him every second day each. Dad told me he has been quite verbally abusive to them on the phone so I would completely understand if they only wanted to call him once a week (like they used to). I don't call him at all during the week. As it is, I feel like he is 'invading my headspace' during the week - I don't feel guilty at all because I've been warned by everyone that he's a master manipulator but I find myself worrying still which I get annoyed at myself by. I keep a journal of each visit on my phone which I write and email to myself on the trip back. Talking to other residents has helped. They've all said when they moved in, they felt a bit shell-shocked. Hopefully, as he settles in, his mood will improve.
I live 1500 miles from her, if I didn't I would be in the same position you are in . Mother can't hear, so we can't talk on the phone.
Keep setting boundaries. Let the shop at the AL, do her hair.
Have you read Coping With Your Older Difficult Parent? It is very good.
With a kind of pleasant and neutral look, I went over to talk to her about whether she felt up to setting the table for supper and she made some generally rude remarks. I continued to look as pleasant as possible and just re-asked it, basically. She eventually kind of snapped out of it and we had an ordinary conversation where she did focus on the conversation (not easy for her, every day).
Obviously my mom isn't as far along as others but I do still have to kind of have to do that. But, like jeweltone's Mom, my mom gets annoyed by my positive or sometimes just non-negative attitude. She does also take her frustrations out on me. I'm her caregiver, the representation of the loss of her independence, which she does resent a bit. Most days, she still knows enough to appreciate it. Other days, everything is my fault and I'm an awful person. As she progresses, I wonder if some day that every day will be a bad day where everything is my fault, but I'll have to wait and see how her condition progresses.
This is where I think counseling with someone might help you but she can TRY to make you "feel guilty", (that's called manipulation) but only you can feel guilt from yourself. You need to find a way to not absorb and take on what she wants to project on you. Guilt is unreasonable because you've done nothing to feel guilty for. You say you tell her about activities...stop. The staff has told you she is participating in things...let her do as she wants, you need to understand you are not dealing with a person who wants or cares for your advice. You hit the nail on the head when you said you're not responsible for her happiness. Bingo! Once you can let go of that need to mother her or control the situation to bring about an outcome that is impossible, you will feel a weight lifted. Have a mantra you say before seeing or calling her like "none of this is my fault or in my control. She is who she is" and then say the same mantra after your visit. We all would like a lovely life with our parents but sadly it just isn't always so and wanting our parent to like us is buried deep in our psyches. This is why even abused children still want the love and approval of the abusive parent. So parent yourself. See about getting her on an antidepressant and get yourself to a talk therapist for a better understanding. Your happiness is deserved. I can tell you are a lot like me and this is where I speak from. So much of what you write could have been written by me six months ago. Even now I have to step back and try not to control my dad's life and feel like I need to make him happier than he is. I realize this is long, but please know it's written from a "kindred heart". Take care of yourself by learning coping skills. Blessings