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It is very normal for ICU patients to be depressed and unhappy and the fact is that they also have almost universal amnesia about their intensive care stay after they move out of ICU.
So this is a time to say "Everything is going along well. We will talk about transfer when you are more stable and can be moved; right now you are in intensive care and not considered stable for transfer".
I am so sorry the staff was negligent in telling you this simple fact.
I wish you the very best of luck and a complete recovery for your loved one.
If this person is elderly (past 75) then the possibility he develops a problem in the hospital (UTI, delirium) is high enough and he'll definitely need advocacy help in this situation. It's essential to have someone there with him because it seems as if no immediate family will be available to help him for a while (and then there's the Helene home displacement to deal with).
Maybe consider paying a different family member (niece, nephew, cousin, etc). to go there. Pay for their expenses and pay them a stipend to work for him there. All receipts would have to be carefully kept and itemized. This person would need to be old enough to know how to navigate working with the medical staff, Medicare, homeowners insurance companies, be tech savvy, and problem solving in general. May be less expensive and faster than finding a GCM.
Sounds the a tail wagging a dog.
Can family travel TO the ICU patient instead? Work on reassurance & building trust.
How about transferring the patient to another hospital near where they are now ?
What is wrong with this person ? Are they of sound mind , capable of truly understanding what is happening ? Is there another family member / advocate there ? If so , what is their view of what is happening ? Is there a POA involved ?