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good luck...these things are never any fun!
For life insurance it's sticky as you cannot find out any information unless you are the insured, the DPOA (not just POA) for the insured with a notarized copy of the DPOA or the beneficiary after death. More on how to get around that below.
Most of the policy locator sites are based on death/beneficiary, so that is no use if the insured is alive. All their data is based on death notices via SS administration or state agencies. MIB Solutions is a company that does this well.
But the bigger issue is you don't know what's out there? Right?
If you have old bank statements or cancelled checks go thru those. You are looking for identical amounts on a monthly basis. Insurance old-school style was
a monthly payment, smallish amounts $ 13.50 month sort of thing. If you can find one of those, it's your clue on who to contact.
Depending on your mom's age it could be 15 -20 years since the policy was paid up and the insurance company is reinvesting the dividend into the policy. So if that happened, then she wouldn't have to get an annual statement but the policy is still in force. So there may not be anything on paper mailed for the last 15 - 20 years.
If your dad died and there was probate done, then his life insurance policy will be listed in the probate asset list. The county clerk will have this information in his probate file. Probate is public info (I think in most states) so you can go down to the clerk's office and pay for a copy of it without needing a DPOA or taking mom (FUN!). It's usually pretty cheap but can take a while to get if he's dead a long time ago (like 2 weeks or so if it's predigital age for death). Actually having a copy of his probate proceedings can be real helpful to fill in gaps on financial & family history. More importantly whomever he bought from is probably the same as mom.
If your folks were involved in their church then there is a very good chance that
their life insurance policy was one that was "sold" through the church - actually by an independent agent who sold it. Lutheran churches did this quite a bit in the 50's, 60's, 70's. You might ask at the church that she went to. Maybe contact the ladies auxillary older members to see who they bought their insurance from.
Same idea with neighbors if she lived in an area for a good period of time. Old school insurance was really word-of-mouth and local.
If she or you dad belonged to an organization like Mason's, they could have bought from that source. At of women got policies through agents who saw them at Order of the Eastern Star meetings. So think if they belonged to an organization and contact the local order to talk to one of the historians to see who sold & for whom.
Same deal if he or she was professional like an engineer or teacher, those policies
were sold to members as special rates. So if mom was a teacher, contact the teachers union to ask.
If not of this seems to be of help, then what you can do is stretch things a bit and do a form letter with a copy of your DPOA and send it to the big life insurance companies stating your mom had a policy with them and lost it. You will need to include all her info like DOD, SS, if married the spouse info too.
The biggest are: Mass Mutual; Prudential; John Hancock - older policy dividends were converted into stock in the 1990's just keeping the initial face value; Alexander Hamilton Life; Thivent (Lutheran's); MetLife; Northwestern Mutual; American National (big in Texas).
You will get an initial response quickly, and then about 8 weeks for them to research out and get back.
If this is all about showing she doesn't have a policy that can be cashed out for Medicaid, then writing 5 or so companies and getting a negative response should take care of that.
The biggest look back for Medicaid will involve the last 3 years of banking and investment. I've done other posting on this so you can look back on this site to find. If she is using up her own money to pay for NH for since Jan, you have a pattern of her finances for half a year which is what their looking for.
If she has written checks over $ 500 in the last 5 years that aren't obvious as to why (like Chase Visa, Joe Smith, DDS), then you might want to get a receipt or short documentation on what and why.
If she has a bunch of bank accounts, it would be a good idea to have them all closed out and deposited into a single account that get's direct deposit of her SS
and any retirement or annuity with you as a signature and POD. It will make your life easier and the caseworker's too. One sticky is having an account from a bank that is not in the state where the applicant lives - it's hard for them to check on this and causes a glitch in the review. So close that out and get a letter from the bank officer the day you do it which you can include in the Medicaid application later on.
My mom still has her home (it's now subject to MERP and that's totally fine) so quite a bit of money since 2005 has gone to home repair. For us, those were the expenses that were questioned by the caseworker. I didn't take over her finances till 2008 so I had to reconstruct 2 years. Good luck.
Your mom probably has heard this true story for Hancock and has transposed it to be her & MetLife.
BUT MetLife did the opposite of Hancock and has gone from a equity to a mutual. Met finished up the mutualization this year (2015). I have a MetLife universal policy and Met sent out a letter on the switch -basically a we love you & theres no change letter - but the switch to mutualization made no difference unless you bought shares when Met went public in 1999. comprende?
Yeah it's confusing even without schizophrenia. Good luck in explain this!
You will need Mom's DOB, SSN, prior addresses or names. You have probably already started a reference book with all that - mine was a purple spiral notebook with all the account numbers, contact names and numbers, and a big burgundy folder with all the legal documents, plus I started a Dropbox folder just for Mom&Dad where I scanned stuff so I could e-mail or print and fax when working on it long distance. Going through all the places where important papers might be stashed takes some persistence and creativity if they were not well organized, and maybe even a little temerity. You may find a few other treasures along the way, you never know...I found a bunch of my old baby bottles up in my folks' attic and we found enough wads of cash to cover most of my FILs clean-up and funeral expenses stuffed into drawers here and there :-).
Maggie is right about just looking through any and all correspondence and records - and maybe you will find pens or fridge magnets that have company names on them. Now that could be a red herring, or a clue to call and see if there was ever an account. They will usually make you send POA papers before they divulge much. I do not know if an eldercare attorney or life care planner would be abel to do more legwork for you or not; I do know that one lady from Metropolitan taking care of our life insurance account was able to track down an old 501 K from one of my husband's former employers and that was kind of cool because he never knew where or how to do that himself. It is a lot of work and your Mom is blessed to have you doing it for her, that's for sure!