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If she really likes this CNA and is getting good care, perhaps it would be more fruitful to ensure that this is treated in a business-like manner. You can hire an independent caregiver, but make sure the appropriate steps are taken regarding taxes and liability.
The agency we used never had a substitute carer to fill in when our was out. Perhaps a very huge agency would, but most don't have staff sitting around waiting for a call to fill in on short notice. So I'm not so impressed with that benefit.
Agencies do screen the applicants. Some do some training; many do not.
Keep in mind that if you are paying $20/hr to an agency, the worker is probably getting about $10/hour. There is sometimes something to be said for working with a higher-paid person who has more (perhaps) vested in pleasing the client.
I am not suggesting that you DON'T try to talk Mom into going through an agency. But if you can't convince her, I think your best bet is to make the current situation legal and above-board.
My boss ran into that problem... he didn't want to pay through an Agency any more... but when his Caregiver's children were home sick from school, he was in a fix and he had to stay home himself to care for his wife... he was not a happy camper. At least when he was with an Agency, even the owner of the Agency herself came to fill in when one of her employees couldn't work that day.