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But you have had your answer, the agency will not allow it. The Agency is the aides employer.
Just because you see aides all over with clients does not mean car insurances allow them to drive the clients cars. If privately hired, they can do what they want. This is an agency saying, No, my employee cannot drive your car.
When my brother was attempting to live at home his last years he came to that place where he could not longer drive. When we called Visiting Angels we asked all questions we needed to know. We never used them as their minimums in work time were too long for our needs, but they explained that if driving was required it COULD BE ARRANGED and I assume for a higher fee, but that in that case the people sent that day would be vetted, cars checked and etc. This was in Palm Springs.
Each place has their own rules. While you use them you abide by THEIR RULES.
I worked for a VNA. We were subsidized by the township. Our vehicles were township owned and could not be used to transport patients. We had a patient that needed to get to the doctors so I volunteered to take her. My boss told me by doing that, I also took on the liability.
My boyfriend worked at a battery store and they would get caregivers and clients almost daily.
They went out to lunch. They went to the hairdresser. They went for groceries. They went to the beach and walked on the boardwalk with Mom's little dog.
If I were a caregiver I do not think I would want to take out 2 people 1 with Dementia and another that is 90 years old.
That is 2 people that I would have to watch in a store, one that may wander off and the other that probably has mobility problems (just guessing o that).
Read the policy that the agency provided. It should indicate if the caregiver can drive a client or if the agency prohibits that. If they prohibit it then it is an agency policy and you can look for an agency that will allow it and switch agencies.
Or the days when you need to have the caregiver take mom and dad someplace you contact a Ride Share and then the caregiver is a caregiver and can concentrate on that and not on diving.
I know when I took my Husband out sometimes it was a challenge keeping track of him. (he was diagnosed with Alzheimer's and I suspect he also had Vascular dementia) And he also had mobility problems ever since he fell and fractured his hip. I had to stop taking him out when with the help of a caregiver I had to lay on the ground and help him turn his feet so that he could sit properly on the seat of the car. It just became to dangerous to take him out.
I am not sure I understand Your question.
When you say “Insurance said” who spoke for insurance? Did you call the 1-800 # on your card and they said others could drive the car and be covered under your parents policy? yet when you spoke with someone at your parents agency, they said the aide was a liability to your parents?
I always thought it was okay for a licensed driver to drive my car if I gave them permission.
Perhaps call another agent and ask your question and what you need to make them fully insured for the aide to drive your parents car??
It could be that the agency doesn't have the proper coverages in place and this is a sticky widget with how they do things "legally".