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That's true. Anothe reason is because the person cannot use these products safely on their own anymore. Lotions and hand soaps end up all over the floor. Then on the soles of shoes and slippers. Then there are falls and injuries.
Humidifier might help.
Trying to keep her hydrated
And when she is showered a long lasting body cream or ointment should be applied. Ask her doctor to write an order. It is more apt to happen if it is an "order" from the doctor.
This is sad but true. Other residents will "shop" in people's rooms.
At the AL we had a strict policy on residents being in another residents rooms. Everyone had a sign on their door. If they were out of their room, close the door and turn the sign over to 'Not Home'. If a resident got caught in someone's room shopping around, it wasn't just dismissed as that happens in facilities.
When a resident reported something, the aides knew to keep an eye out for it because they had access to everyone's rooms. Many times items like jewelry and knick-knacks were found in another resident's room under a bed, or in a drawer. They got called out on it too. This place was not a MC. Thieving was not going to be tolerated.
If she has dry skin and lips someone will have to assist her in using lotion for her dy skin and apply lip balm to her a couple times a day.
If your mom's supplies are kept locked up, there won't be a product that will be available for her to use w/o help.