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My mother's current caregiver is very good. They tolerate each other well and I can rely on her. This is through an agency, which is helpful because if she can't make it (and she always gives a few days notice), then the agency will scramble to find someone to cover and will notify my mother and me.
For a little while, we had a second person split the schedule, and I had issues with her lack of professionalism from Day 1. She griped about things that were part of her job description, that she agreed to do, and that she was paid to do. But she'd complain to me, AND to my mother, which really irritated me. I didn't want to make too many waves in the beginning, so I asked the agency to confirm that the things she was bitching about were things she was paid to do. Within a few weeks though - problem solved, she quit.
I get that it's hard work and doesn't pay that well, but if YOU'RE the one with the job, and you're getting PAID to do it, then it's not my responsibility to make you HAPPIER about it.
You also need a backup plan so you can quickly replace a caregiver who can't show up and you can't be there either. This might mean keeping an agency , an adult daycare ,family members or other possible caregivers on speeddial.
The caregiver who did not show up because of her germ phobia would not last long with me. If you are taking care of people than you are always going to be exposed to their germs, bacteria and viruses if they are not well. I would not have someone around who would be a sudden know show or call out the next day upon hearing the first cough or sniffle.
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I certainly know that incidents like this can be frustrating; sometimes something that might otherwise be commonplace can really be irritating.
I would contact the caregivers or the agency and just politely go over the contact rules to make sure everyone understands what you want.
The situation I would find frustrating is when no one lets me know what's going on; I'm fortunate in that the neighbors are always great for keeping me in the loop.