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The facility has since admitted it couldn’t have happened that way because there was no plausible deniability by blaming the resident.
Also just a comment about UTIs: they are extremely common in the elderly, and women in particular. Hygiene is not the only reason they occur. Women's aging bodies have changes in hormones, in body pH and structure so that bladders don't fully void. I started my 88-yr old MIL on Mannose-D, a simple sugar supplement that has some clinical proof that is helps reduce the amount of UTIs -- and I have found this to be true for my MIL. She has at least 50% fewer UTIs now. She was getting one infection a month and now she hardly gets them at all. The staff gives the pills to her and I order them on Amazon. Your LO needs to be infection-free when you start her on it. I wish you success in getting the care she deserves. If not, you should consider moving her.
This should be brought up with the Director.
There has always been a "problem" with pay in several fields. Caregivers is one. Working privately you can get paid more, better conditions and easier work. and facilities are having a difficult if not impossible time getting CNA's and there is a good possibility the staff at the facility is not a CNA and has little training. And if they get "yelled" at by management or disciplined they quit and go on to the next place.