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The only place 911 will take her is to the ER.
Or there may be some financial help available if money is an issue for your mom to help pay for their services.
there are some communities that have Volunteers that will transport BUT you would have to let them know in advance that the person is in a wheelchair. I would think that no volunteer would take the responsibility to transfer the person.
If it is not possible to get the person to medical appointments look for doctors that will make house calls. (make sure they accept the insurance that your mom has)
This is a very good time to talk to a SHIP counselor to see if there is an insurance plan that would be better suited for your mom.
You can call 911 for a Lift Assist but unless there is transport to the hospital they are not going to take her anywhere else. (there generally is no charge for a Lift Assist if there is no transport to the hospital)
Whoever told you this is not only a little mistaken and misinformed, but very much so. They should be reported for this lack of knowledge about the great expense and the great need for 911 to be used for emergencies only.
You should speak to the doctor regarding getting this loved one to needed treatments/tests/medical appointments/etc. Let those scheduling her appts know that she doesn't have transportation in her condition and cannot keep said appointments without it.
If it is a medical emergency then I would call 911.
Ideas you could try.
Put your city, state, medical transport into your browser..you might even try non emergent transportation your city, state.
Put your City, State, area agency on aging and contact them for advice.
Here is information on what Medicare.gov covers.
https://www.medicare.gov/coverage/ambulance-services
You might ask the doctor if a Telemed appointment is available and skip the ride altogether.
Oh, you could also see if AI has a suggestion.
The other thing you can do is Google search medical transportation services in your area. It may be more expensive to use one of those services than 911 however. Call and find out, and then find out what her insurance copay is with Medicare.
Good luck to you.