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If you have documentation or if there have been accidents due to under staffing that can be reported as well.
Each state has an Ombudsman that you can report/file complaints with.
Take a trusted friend with you to visit your dad and help you document his living conditions. You must remain poker faced because, if they discover that you're filming their care, they will try to stop you.
Only document you with your father; do not take pictures of anyone else. You can take pictures of him in his room, and of the outside of the building from the road. Be cautious.
This will not be easy but you must stay strong for your father's sake. Once you have a few visits worth of documentation, go in person to your Congressman's office and to your local paper, and notify the ombudsman.
I don't know exactly what I would do with the "evidence" but I would raise holy hell. I would even consider hiring an attorney. I'm sure others will weigh in and help you formulate a plan. This is so sad and I understand your righteous anger.
I would also contact the local area on aging and report to them and ask who to report to. Ask them to be sure and report this as well.
This is totally unacceptable, 1 to 20 ratio is not realistic in the least. Memory care is because they need more help, I would probably look at moving him and moving him to a nursing home.
This just makes me so angry that people can treat other humans like this.
If there is no satisfaction this gets reported to the state and would start with an ombudsman first.
This link has the phone number you need.
Im sorry you and your dad are in this position.