By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
I always said that working in these facilities or hospitals attract the worst kinds of people to deal with. People are more aggressive than ever.
Sometimes it's the family members who present the most chaos by cursing at personnel and being downright disrespectful. Document the incident. Nothing is never done or followed up by admins. Unfortunately, this happens a lot in hospital emergency rooms where you have people coming in from all walks of life.
I have had some doozies of home care clients who thought they could hurl all types of insults to me. Family members were worst and thought I was the help. One woman went too far with her mouth. I left and never went back. I called the agency that night and said I was done. She was ninety four and was a holy terror. She literally ran aides out of her house. She would threaten to call the police on the aides and even hit one of the aides and then lied and said the aide hit her.
She blocked me with her walker and wouldn't allow me to leave while threatening elder abuse if I tried to touch her.
If I were you, I would alert administration to the incident that transpired, before the foul mouthed family member writes an email, so you can go on record giving your side of the story. But don't expect action to be taken against the family member, except maybe for admin to ask them to refrain from cussing or using slurs of any kind. I hope so, for your sake.
I didn't work in the healthcare field, but I managed employees who provided support to individuals who could be, at times, let's say excitable. My employees knew they did not have to endure insults and offensive language from clients, and they would have my support to remove themselves from the situation. In this context, that might look like leaving the room (if safe to do so), telling the offender you will not be spoken to that way, or even calling security to have them removed.
Once you find out what their approach is, you can make your decision if it's something you can live with.
But If you are employed by a facility and the regulations there are "No Lift" and you follow those regulations you can not possibly get in trouble. (If you do I would take that up with HR)
If a family member has a problem with the regulations you tell them to talk to someone that can address their concerns.
Never answer a question or give advice that is "above your paygrade"