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Keep bringing this to the attention of your company and social services. You say it is all new. This situation will require more hours be allotted for deep cleaning as well as different areas of expertise by several experts. There won't be a solution overnight, it will take time and the coordination of a few experts.
One hour a week? Where can we send your superwoman cape?
Do you have the choice to choose your clients?
I did have a neighbor with these problems. 4-5 neighbors had him on their radar and would help out when he asked, or would allow it. The first caregiver (or carer) would actually run (physically run) to the laundry room to get the 4 hours minimum work done. It became twice weekly.
The home delivered meals volunteers from the senior center brought him a microwave, but I had to teach him how to use it, putting a label on the only button he was to use. The fire department tarped his roof from the rain. Emergency services came to pick him up when he fell, refusing transport to the hospital. He got a piece of carpet and layed it over the dirty one. Over a period of a year, things were getting done, his home looked improved, and he smoked outside. He should not have lived alone in his declining condition. It became obvious when he would leave his hot delivered meals in the laundry room for neighbors to eat.
I am in the U.S., you are in Britain?