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When my dad died, the hospice nurse was there with us, and she monitored him until she declared him dead. Then she and I got him prepared to be picked up. She put a rolled up towel under his chin so his mouth wouldn't hang open, then she changed him into a clean diaper. She called the mortuary, and they picked him up about a half hour later.
My mom died in her memory care facility on hospice. She died in the early morning, so the facility called hospice, and they called me. They waited until I got there before calling the mortuary, and I assume they had prepped her body before I arrived as she was peacefully laying on her back with her hands over the covers.
In short, hospice takes care of everything. Call them, not 911.
Heading to the hospital, you go to the security station, they take the info , you sign a document, and the body is released (the security guard was the only one to offer condolences). The funeral home could then come and pick her up which they did the same Sun.
If I wanted to see her, it would be at the funeral home, not the hospital. Which was fine. all things considered. I didn't want to deal with the hospital any more then necessary.
My Mom was in a NH. I was called saying she had passed and asked if I wanted to see her. Since I had just been there and left 20 min before she passed I said no. The Nurse called the Funeral Home for pick up. The Funeral Home Director called once he had Mom. Since everything was preplanned I didn't need to do anything. All that was left was flowers and a luncheon to plan.