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I can understand they being too busy to answer, esp if they have to do extra cleaning, so it might take a while to get back to you, but seriously, they can't respond after 2 days? Even if staff is tied up, where is the owner or the person who oversees everything? Text, email, phone, there are many ways to let everyone know what's going on.
I got the first email about their initial steps to protect everyone, with an attached detailed PDF listing everything that they were doing to protect the residents.
The second email was warning that gov'na might be ordering lock down of all NHs and ALs. THAT was followed up by a phone call, to ensure I was aware and got the email. The call allowed me to ask a few questions. Given the potential, I made sure I went to visit and bring some extra supplies.
The third email was another PDF attachment about going lock down (only news I read said NHs - mom's facility is IL/AL/MC.) It was also very detailed and specific.
When others are caring for our LOs, there needs to be communication, esp for those who can't communicate on their own (my mother has no phone, wouldn't know how to use it and can't her on it anyway, has never done any "social media" so that's out - I NEED to rely on someone there who gives a crap to answer me if I ask something. It doesn't have to be instant, or even same day, but TWO DAYS? No. THAT is wrong! A quick email or call, to contacts for 4 people, isn't going to be overwhelming.
They should be in communication with family members at all times and certainly at a time when there is extra concern about loved ones.
If they don’t have time for many phone calls they could send out emails, set up auto text message system or have a Facebook page with updates.
I don’t think you are out of line to ask for a well check to put your mind at ease. Best wishes to you and your family.
Tech people, any suggestions for keeping in touch?
Call again. Advice Police coming if don't get a reply.
If no reply, call Police. Ask for welfare check as very vulnerable people there. May have low staff who are busy (but just in case of worst scenario no staff).
They NEED to have get a communication method for worried families - group txt, Twitter whatever. I know it's extra work so whatever is the quickest way. Group email probably with a "All good here".
Do you have any specific thing you need to tell them or ask them? If not, and you just want to let your sister know that she is not forgotten, I should mail a card to her instead.