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My mother abused me verbally as an adult and physically as well as a child.
It was either her or me, I chose me.
No one has the right to abuse another.
Does your mom have dementia? I am assuming not, since she is managing a rental and directing tradesmen.
Why do you keep assisting her if she isn't pleasant to you?
Are you expecting her behavior towards you to change? It won't.
Why not let her manage her own affairs and continue with your life?
Does anyone have POA?
I would have thrown in a certain finger gesture and then not speak to her.
How you handle this is you do absolutely NOTHING for her until she apologizes and learns to ask nice.
When we are little kids the adult world is constantly making us 'ask nicely' and 'share' and 'apologize' and say 'please, thank-you, and may I'.
Sometimes seniors need to relearn that lesson. So teach it to her.
Until she apologizes and relearns basic respect and manner you do nothing for her. Not even a phone call.
That your mother is now choosing to "punish" YOU with The Silent Treatment after HER insult is truly the epitome of passive-aggressive behavior! 🙄
Here is a link to a great article you may want to read about passive-aggressive narcissistic behaviors and tips on recognizing and coping with them:
https://lifelessons.co/personal-development/covertpassiveaggressivenarcissist/
Let mother know her words are unacceptable. Then leave her presence EACH TIME it happens. And enjoy the silent treatment. Don't take it as the weapon it's intended to be to break you down.
Good luck.
Now, if your mom has cognitive impairment or illness of some kind, consult with a psychologist or social worker for ways to let that bad behavior roll off your back. If you have to , Laugh At Her when she insults/abuses you; treat her like a child as in 'That's Strike One!' and 'At Strike Three you will have to find another whipping boy. Lotsa Luck, Ma!' Some entitled people think they can get away with bad behavior because they are 'seniors' deserving 'respect', but respect is a two-way street. You are not your mother's Employee or Servant. You are her Helper and she has to accommodate your needs to get the help you can give her while also taking care of your own life.
My Father is 95, we do everything for him and never once a thank you or a nice word. Complains about EVERYTHING. I try to remind myself his mind and personality has changed so negatively from dementia, but I can't help but take things personally. He has no filter and is rude to me, my husband and the staff at Assisted Living. I go daily and it seems like nothing one does for this man is appreciated. Ironically I'm a nurse and take care of others who are way less fortunate than him, yet he seems to be the most ungrateful person I've ever dealt with. I feel your pain.
As for me, I wouldn't do a thing for disrespectful people. I would probably limit my time spent with this person. It got so bad with my dad before he died that he was lucky if he received a visit twice a year from me. I went to therapy for years, but it wasn't that I didn't care anymore. I stopped visiting because I was exhausted emotionally. He emotionally abused us for years.
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