By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
My dad was in a nursing home the last 6 months of his life. One thing I learned was that no one could have taken care of his as well as I did. He got my undivided attention everyday. That's not the case in a NH. Your mom will be one among many as my dad was. There are other patients the staff have to tend to.
Another thing I learned was to pick my battles. If my dad complained about the seating arrangements in the dining room that would be a battle I'd choose not to pick. If my dad's meds were changed for some reason that's something I'd choose to address.
Be extra-special nice to the staff and your mom will be the one who benefits. Unfortunately it also goes the other way, complain and hound the staff about stuff all the time and your mom will pay for it. Not that she'd be abused or anything but generally the patients who have families that are nice and appreciative are the patients that get as much attention as possible in a NH.
If you begin to see problems or issues with staff or the treatment of your mom begin to document it. Time, day, staff member, etc. Don't go running to a supervisor every time something goes wrong because you don't want a staff member whom you've just complained about being your mom's aide for the day.
Nursing homes are institutions like hospitals and occasionally infections break out. It's inevitable. Sometimes a certain hallway or wing will be in isolation to prevent the spread of disease. This is necessary. My dad was in a NH for 6 months and this happened once. If your mom is in isolation you can still see her but there will be a cart outside her room where you'll have to don a gown and gloves and a mask. The staff do everything they can to prevent illness from spreading to the well folks but our loved ones health is compromised just because they're elderly. If your mom gets an infection it's not necessarily because the facility is dirty or unsanitary it's because NH's are a breeding ground for infection. You get one resident who has stool under their fingernails and they go to dinner and touch the salt shaker and then your mom picks up the salt shaker.....It happens.
But they have activities suited to their mental capabilities, music and guests. Sometimes there's someone who brings in dogs for the residents to pet. Your mom will be less isolated than she is with you and it will be good for her. And you.