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I'd ignore the calls if it was me. They can contact you through proper channels -- in person or by mail or email.
Me, I would call APS directly from a number in the phone book or online. Not something this person gave you. If its verified that the person does work there, ask for the Supervisor. Explain that you are in the process of moving and Mom will be going with you. (I am assuming she is when you say you ALL are moving) That she, for now is being very well cared for. That you have POA to make all decisions for her. They can't tell u who filed the complaint.
You stated "He does have my husband's cell and had left a message in March asking to connect him and my mom." AND "She...said the only number she had was my husband's".
Is it possible that the woman is a friend of your brother's trying to get more information for your brother so that he can talk to your Mother? Or is it possible that your brother contacted APS to prevent you from moving your Mother out-of-state?
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My Mom became nonverbal and refused to perform any ADLs for a couple of months (which was the reason for her being admitted to the hospital and then the LTC facility) after her brother and sister died within a month of each other, [plus several of her friends had died or were admitted to LTC or AL facilities the previous 6+ months also.]
COVID lockdown has resulted in loss of interactions between residents and their families and friends. It is possible that your Mom became nonverbal because that is the only way she knows how to cope with the COVID lockdown and the move to another part of the country. Is your Mom leaving behind several friends or organizations that she used to participate in by moving? What are your plans if your Mom refuses to move with you and your husband?
With your knowing NOTHING at all, and not being given ANYTHING at all, I would give them EXACTLY what they asked for, the POA but I would tell her that you are NOT comfortable sending this POA on a fax to a phone number you cannot insure is a safe number or verify. I would tell her you would like a certified letter requesting the POA. And I would explain you are in the process of moving. If the letter doesn't arrive in a timely manner it will require forwarding to you. And quite honestly I would inform the Board and Care, especially if Mom is staying on. I would not give this woman the Board and Care until you have a certified letter that PROVES that this is Adult Protective Services. Tell them that when they have the POA your HUSBAND can be called to discuss any complaint. That until then you cannot give out private personal information about your mother legally; she is in a fragile state and prey to scams, etc. Simply tell them that with the level of scamming going on now (they are now scamming about Covid-19, claiming that you were exposed and need tests; your cost, you pay and send them money; it's endless) you are naturally suspicious.
To my mind whomever made this complaint, IF it involves your Mom, would already know where your Mom is, right? This just doesn't smell right to me somehow. It's really confusing. Today anyone can pose as anyone, supply a call for you to verify stuff and have another person posing to verify. I am of a suspicious nature, so just saying, I am very careful. Hope you update us.
If they are why would you not cooperate with them?
In case anyone is wondering why I was investigated, my aunt's bank was P.O.'d because I moved her money to another bank, so they called APS on me.
Even with POA, she may decline to be moved.
Something is just very suspicious about all of this.
private pay..We have a great relationship w owners of boutique board and care