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If you have any reservations about the caregiver though you can ask the agency to replace the caregiver with another.
I agree with other comments though that the person that did the actual hiring should be the one to handle complaints and deal with any problems that arise.
I am hoping that the one that did the hiring is the POA and can make decisions without a lot of back and fort with siblings.
I was satisfied with just about every caregiver that the agency sent to our home. There were a couple that I wasn’t pleased with.
When I wasn’t pleased I called the agency and simply said that I didn’t feel that this caregiver was the right fit for our situation. They sent out a new caregiver and that was that.
By the way, when I called the agency about a certain employee that I wasn’t pleased with, I was told that several other people complained about her and they had already fired her.
You have to speak up when something isn’t going well, because otherwise the situation isn’t ever going to be resolved. A good agency will appreciate hearing your feedback.
Best wishes to you and your family.
Without telling us what the aide complains about its hard to comment. But what it comes down to, as an aide working in peoples homes, she is going to have to put up with the visitors. Are you the employer or do all the siblings have a say in how the aide cares for ur parent? If they have a say, then the aide is just going to have to deal with it. If you are the one who hires, fires and writes the checks, tell siblings to come to you with any complaints. Its really hard when doing a job to answer to more than one boss. Tell her you don't want her to constantly dump on you. Calls should be emergencies only, like a fall. You are not responsible for what ur sisters say or do. As an aide, she should know how to handle things.
You have not answered yet what the crime was or if the aide was convicted. If a drug crime, she should not be an aide and I doubt if she is certified. Since ur with an agency, you are within ur rights to ask for another aide and why.
Happened to a FB friend just a few months ago.
Renting out her Big Bear California home so she could return to her home in Germany for the summer, she relied on a real estate agency to vet the renters.
Claimed they checked out well, a young couple with two children, one a baby. She met them and she "felt sorry for them" which for me has always been her downfall.
So she is in Germany when, a few months ago the young mother puts the baby in a tub of hot water and literally kills it. This is a new story now. She is in prison. Boyfriend is in prison. And yes, she has it turns out a long history of abuse and a warrant out for her arrest all this time.
And guess what. There was a bench warrant for her for child abuse of the daughter who is about 5 if I recall. (and it was the daughter who apparently told EMS and police that her mom boiled her baby brother).
So I don't know about vetting and how well it is done or how well it works but in this case it was clearly a disaster as that information happened in our state and was easily accessible.
They will not "inform" you however whatsoever. The agency, if vetting, will simply not hire such a person, or WILL hire them thinking of all the things you mentioned. They are not free to share information about another with you. For instance they will not come to you with some story that goes "Geez there is this history of ___________but that was a long time ago and we think that blah blah blah".
Sorry. You can discuss this with the agency. THEY are the ones with answers here. I have none. I have just the sad story I just told you.
https://iprospectcheck.com/caregiver-background-checks/
concerned about recent behavior also. Caught her in a possible lie; she also tends to call me after each of my sister's visits to complain about them. I want to support but do not want to be a dumping ground. At this point, I am advising her to share her concerns directly with my siblings. Has anyone else had this experience? We hired people for support; not constant criticism.
If not a felony, I may talk to the aide and tell her what you found. That way, she knows u will be watching her. I agree, we all need a second chance.
"National and state background checks are performed on all of our caregivers before they are hired.
During this part of the process,
Caregiver candidates are required to undergo and pass our skills assessments.
Caregivers are educated on all company policies and procedures and they are tested to ensure comprehension of materials presented.
National and state background checks are performed on all caregivers.
As an organization, we care about those we are entrusted to care for our clients and understand that we are joining a family as part of their care team. It is important to us that our team members are providing self-care, along with the care to the client.
We also share that same philosophy for the family caregivers, which is why we are always encouraging families to participate in our Live Well curriculum and listen in on our Caregiver Connections training that we provide monthly to our care staff."