By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
Also, as Ismiami recommended, building a working relationship with the nurses, CNA's, etc. truly makes a difference. Blessings to you and your mother. Take care and good luck with all of this.
Drop by unexpectedly, at strange hours. Hang around enough to build a relationship with the person who actually cares for your elder. Remember their names ask about their kids ask how long they worked there, etc.....be firendly.
Ask them directly for what you need/want. Once you develop a personal realtioship your patient will have better care......human nature.
If this does not work, when complaining abut something somebody told you about, say you saw this, instead of risking your source.
Focus your complaint on the fact, not on the source.
Look for evidence on mom. If she is not being changed, she likely has irritated skin.
Given the have already been deceitful, send a letter complaining, and copy the Ombudsman office that is supposed to oversee patient's rights. every NH has the number. or web page prominently posted,
Bring your source a nice gift, card with a practical gift card.
Unfortunately, changing facilities is difficult and who is to say another would be better.
In my opinion, the key to best service is frequent drop bys and building a relationship with the caregivers.
So your email totally missed it's mark. The director gave you lip service about your mom's care then came down on the staff who told you about it. I can understand how that was not the resolution you were looking for.
This may sound harsh but regardless of the reason for the director coming down on the staff responsible for your mom that day at least it was brought to their attention. So the director passed the buck to his staff. Your mom's problem will still probably be solved in that someone will most likely be on the ball next time and not let your mom sit around in a wet pull-up all day. I know you want the director to really care and to be concerned about this and maybe he is but you did the right thing in emailing him, the staff was put on notice, mission accomplished.
When my dad went into a NH I learned the hard way to pick my battles. No one would care for him as well as I did and I had to accept this. I had to let go of some things so I wasn't constantly nagging the staff. However, being in a wet pull-up all day is not something I would have let go of. It's miserable to the person and unhygienic and unhealthy. Definitely a battle worth fighting.