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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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Depending on what you’ve tried, which didn’t work, please ignore any of my suggestions as you see fit. And, if you will need records in the event that you file a complaint, be sure to maintain those. I’m going to make as many specific suggestions as I reasonably can, in case there’s anything useful I can offer :-) ...
1. Keep a record of date/time/message every time your call is unanswered, and the number/person you called.
2. Keep that same record for each conversation you have with any of them, and whether you called or they called or you were there in person.
3. Remember, “The squeaky wheel [you] will get the grease [their attention].” So, they’re likely to respond accordingly, especially if you regularly demonstrate appreciation for their efforts — even when you’re frustrated.
4. Matter-of-factly and kindly explain it this way: “If you are not the person who can help me with this request, please call me with information about who I should contact instead of you. Or, I can go ahead and call [corporate offices, or whatever level is next, above the person you’re talking to] if I don’t receive a response within 72 [48?] hours.”
Good luck!