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They pulled this with my father who had a stroke. Some basketcase got thrown out of his group home for uncontrollable behavior. The people who run the place call an ambulance which took him to the ER. One day later he was roomies with my father in the nursing home.
I laid into them and would not let up. They moved my father within a day.
This is what you have to do. You cannot reason with these people and nursing home staff will just run you in circles.
I threatened to sleep in my father's room in a sleeping bag if they did not move him. They moved him and they will move your mother too. You must insist.
Also, if your mother has dementia why is she not in the memory care part of the nursing home?
I wrote a strongly worded letter and email, sent it to the facility administrator, DON, unit manager and social worker.
I cc'ed mom's lawyer.
I stated that my mother's roommate had created a dangerous, abusive and unsafe condition that was causing harm to my mother's mental and physical health. I asked them to provide me with their solution within 24 hours. After 24 hours, the state ombudsman and Joint Commision on NH accreditation would be contacted.
I sent the letter ar 2 pm. The abusive roommate was moved that evening.
I hope this works for you.
Don't "talk to staff". Go to the decision makers and put it in writing.
doing this next . This was very helpful!
Is the offered alternative room a smaller single room so your mom wouldn’t be assigned another roommate?
I’m so sorry that the nursing home isn’t seeing your side of this story. I would be terribly upset about them suggesting that your mom should move to another home. That is unacceptable.
Are there other incidents that you haven’t been satisfied with or is the main problem the roommate situation?
Are cameras allowed in your mom’s room? Catch it on film. Show them how the roommates actions are disturbing to your mother.
Keep talking until they listen. Complain to the DON, administration and the ombudsman in your area.
Good luck in getting this situation resolved.