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It may be that she complains to you about them, but not directly to the care giver.
Me, I tend to be direct, I would all the care giver up and say Mum is grumbling and as she tends to be disagreeable, you want to make sure the care giver is being treated well while she is in the home. Be sure to reinforce how much you appreciate the care she is providing to your parents and ask her to contact you with any concerns she may have.
If she is willing to be rude to you, her daughter, it is not hard to imagine her being rude to the hired help. I like Tothill's suggestion for talking to the caregivers directly.
The nurse has said let Dad sleep. Is there a doctor involved. Would that position have more authority with mother? The real goal her is Dad's welfare and comfort, right?
Then there is how to deal with the anxiety and dissatisfaction your mother seems to be feeling about your father's condition. Perhaps she can't quite shake off the feeling that if he really tried he'd be doing better than he currently is? Perhaps it's that she can't help suspecting that if she were in charge he'd get up when he was told? Perhaps she's afraid of the "slippery slope"?
I also agree that actually the key thing is how the caregivers are handling her crossness. I know it's hard not to feel responsible for your mother's behaviour towards the weekdays lady, but it may be that she's a lot less bothered by it than you are? Don't forget, if she's a veteran of caregiving, she's almost certainly dealt with a lot worse than anything your mother says.
Why does she think you dad should be waked up?
I agree with above posts, check in with caregivers and get the doctor on board to help dad get rest and the right to wake up happy instead of ole grouchy head.
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