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If she “just” got the troublesome new roommate it will probably serve you to document EVERYTHING in a notebook (or on your phone?).
Report a “potential” concern about your mother’s discomfort to nurse/floor admin./social services- find out who is responsible for your mother’s floor.
Try as much as you can to state the problems WITHOUT becoming emotional about your poor mother’s plight. Your case is much stronger by saying what you (and staff) can observe and describe the two other people doing rather than describe what it’s doing to your mother, at least initially.
Be “water on stone”, politely and quietly but firmly. If necessary describe how comfortable/contented/happy your mother was before the newcomerS arrived.
If you’re told that the staff is “working on a solution” as if there’s a timeframe.
Only ONCE in 5 1/2 years did I have to write a detailed letter about this kind of problem, copies to floor admin and facility admin, and the problem WAS solved.
You are a good daughter, and your mother’s comfort IS your business and IS important.
I am sorry this is happening. First, file a complaint with the facility. The social worker there should be able to consult with you. Second, contact the regional Ombudsmsan that represents the location where the facility is located. This person can assist with advocating and providing information. Third, you can always contact the department of health in the state the facility is located.
If this was my family member, I would ask that the new roommate be moved to a different room. If they do not assist, I would look for another facility.
She was moved the following day, and has an absolutely wonderful roommate now.
Sounds mean but I think they should put someone who’s hard of hearing in rooms with those that make a lot of moaning noise etc.