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Most times, the residents will not remember you from last time......they are only responding to you THIS time, as if it were their first and only interaction with you. Keep this in mind so you can allow yourself to enjoy your visits to the community without feeling guilty or obligated to the other residents
Now the other problem. I would assume this lady has Dementia. So no amount of explaining that ur there for your Mom is going to get thru to her. She has latched onto you for a reason and that is not ur fault or ur responsibility. The family member was wrong in telling u that the woman was upset. I guess u could have said that u were sorry to hear it but...the time you have needs to be for your Mom. Maybe the family member should talk to the Nurse and ask if she can help you with resolving the womans attachment because you really r a stranger.
As far as the family member, it caught me off guard ( it had been an emotional day for me) when she told me and then my mom walked into the hallway and I went to her, I do plan on talking to her and letting her know how sorry I am Susan got so upset. Thank you