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You are paying for a facility to provide a Clean and safe environment. It sounds like neither is happening.
I may even mention the numerous smoke breaks. They seem to be interfering with her work. The HM is allowed in an 8 hr period two breaks and a lunch break. She can smoke then. I am big on your there for 8 hours, you work 8 hours. Thats what ur paid for. Any less, and you are stealing.
For my bro, he hated the housekeepers visits. He didn't want them in there and he didn't want them dusting his beautiful last collections, the remainders of his pottery collections and etc. He would kind of chase them out if I can put it so bluntly. If you find the over all areas of the facility wanting I would report these findings to administration, with photos if you are able. And I would ask for followup. And I would look into other facilities if they are in the area.
I found the place my brother was in so meticulous about cleanliness. I was absolutely amazed at their housekeeping, their grounds. It CAN be done, but it requires a good management, and the hiring of enough employees. I am assuming that the place you are now judging is not dealing with Covid-19 and the extra hours consumed by same.
Wishing you good luck.
Maybr she is paid to just tidy up?
Maybe no one had told her what to do.
Check first to find out what her chores are suppose to be.
Make a List of things that need to be done.
Dont worry about her cigarette breaks as long as she gets done what's on the To Do List.
I would say something. You can be assertive without being aggressive.
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