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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
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Carol
I always encourage a family to write out all of their questions that come to mind first and then cross reference with the questions below. I am confident that by doing this you will have compiled a rock solid home care agency interview questionaire that will yield you and your loved one the absolute best home care service provider in your area
Top 25 Questions To Ask Before Hiring A Home Care Agency:
1.May we meet you at your office?
2.Tell me about your agency's history. How did you get started?
3.What amount of paid training do you provide your caregiver's over the course of a year?
4.Does the agency provide any caregiver training for the family?
5.Are the caregivers employees of your company or 1099 employees?
6.Who at the company is involved with the hiring process?
7.Can you walk me through what all is involved in your employee recruiting process?
8.How does the agency monitor the timeliness of their employees? (Telephony?)
9.What is the home care agency's backup plan when a caregiver does not show up for a scheduled appointment?
10.How does the company handle customer complaints or concerns?
11.Can I get a list of references that have used your care services in the last 3 months?
12.Explain the home care agency's process for aligning a caregiver with my loved one?
13.Explain the home care agency's process for ensuring that you are providing reliable and trustworthy caregivers.
14.May we interview the caregiver before they start?
15.What is your caregiver turnover for the past year?
16.What is your agency's plan for the supervision of your caregivers in my home?
17.Are caregivers insured and bonded? Can I see this documentation and can you explain what it means and how it protects me?
18.How soon could a caregiver start?
19.Who answers the phone during after hours?
20.How does the agency communicate with the family?
21.What is the minimum numbers of hours per scheduled shift or per week?
22.Does the agency provide live in home care services?
23.Does the home care agency require any commitment to length of time that service must be provided?
24.How will the agency work to minimize the number of different caregivers that will be utilized to provide care for our loved one?
25.Why should I choose your agency?
As you can see, it will take some time to get through all of the questions, but sticking to your guns and asking all of the questions will give you a good basis for making your final agency selection. Please ensure that you have set aside 60-90 minutes with each home care agency so you can be confident that you have selected the best care provider for your loved one and provide you with the peace of mind knowing your loved one is in good hands.
And just to be safe . . . I removed all financial documents and important family pieces prior to starting in-home care for my Mom. (Better safe than sorry) I also changed the mailing address for all my Mom's financial institutions so statements were sent to me. Good luck.