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Email the director the time. Good to ask for a photos of room before packed. Follow up with front desk and director for an acknowledgment also via email from director. But I called when email not answered at first. It took longer than usual for director to respond. Understand they must do more now. And little outside help allowed in.
I used a moving company. When the small moving truck showed up, is when they brought it to the front. If moving yourself. Still give a specific time and type of truck or vehicle with a specific time. Then tell front desk when it is there. You can't move piecemeal, but all at once.
If not first of month follow-up on termination time and if you want a refund for left-over time.
I tried to be nice and ask the best time or day... In the end told.. Give us a time and we will work to it. Once I gave a specific time during their working day, all worked well.
Hope this helps.
Since its internal move in same facility, their maintenance crew will pack and move what will fit in her room. It's a studio with a sitting area, vs a 1 bedroom with kitchenette. I've supplied boxes for the stuff that wont be moved and they will bring down furniture that wont fit and we have to either load it in a truck or hire someone.
Now this week they are starting new move ins. Those they have specifically stated must use PODS. Families load a the person's home, the PODs movers bring POD to facility I dont know who unload and unpacks at that point. They mention they contract with specific people. I guess once the resident gets in they can rearrange stuff if they dont like what they did.
What is going to be hard is not only being able to set up room , but we cant go past front door. Shes going to be taken to a new room, to a new area and not really understand. If she ask why they are going to say something is being fixed in old room
I dont know if she will just walk in with a staff member, I am dreading this, but I cant do it at home with her anymore. And really with a spike in covid cases in my area shes probably safer there anyway.