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So, some homes are much better than others. But this one where you parents are may be substandard. Perhaps this is an unusual circumstance, but I'd ask to have a chat with the administrator. I would be just as mad as you are. Good luck,
Carol
The NH is not responsible for lost or missing items and you or whomever signed your folks in, signed off on that. Stuff walks. Personally I find it is NOT the staff but other residents who take/move/hide stuff or your family member drops/leaves or gives stuff to others. I have eveyrthing with a hard surface marked in bright nailpolish with mom's name or initials - I do everything from her walker to hand lotion to picture frames to her TV, etc; regarding her clothes, the laundry is pretty rough and super hot so maybe 1/2 of my mom's once nice wardrobe was trashed within the first few months. Many items just don't make it out of the laundry and are garbage and get thrown away. I just keep it all simple and heavy duty cottons. When I walk the halls, almost always I can spot something of my mom's in someone else's room too. Usually it's the same 2 who take stuff.
So it was 1 aide to bring both your parents to a outside MD appointment? That's alot to juggle, you might the next time go to the NH and help get them ready and with all their stuff and go in the NH van with them and the aide to the appointment rather than just meet them there.