By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
In case members do not know this, you can turn down Rehab. You can turn down the places they suggest. I live in a small area. We have 3 NHs within 10 miles of my home. All owned by the same people but run differently. One, I definitely would not send a LO to or me. The second one, I'd rather not, but in a pinch and rehab only maybe. The 3rd, I had my Mom in. This one I would do rehab.
My mother went to a terrible SNF for rehab in May of 2019 and I was livid. So I called & visited a different rehab which was top notch and they said sure, they'd be happy to take here there. They got authorization from Medicare to have her transferred, and that's what happened b/c that's all you need: authorization from Medicare that they will foot the bill at the new rehab SNF. The new rehab SNF even sent the transport bus over to get her. The old rehab SNF had NO SAY in any of it; I informed them of their sub-par care and lack of PT, etc, and that I was reporting them to Medicare and would be leaving them a bad Google review, which I did. To date, that review has received 50 'helpful' votes so I hope I've saved others the agony of sending their loved one there for rehab, if nothing else.
Yes, there are sub-par SNFs out there and yes, there are great SNFs out there too. It's up to us to do our homework FIRST, like I did NOT do, so we don't find out too late that our loved one was sent to a bad SNF for rehab! The one I wanted was full, so I chose the second one, sight unseen, which was a mistake.
He arranged for, and I picked up (next day) the letter authorizing continuation of PT, but at another rehab facility I presented it to the Admin or someone at that level at the unsatisfactory place, and advised I would be moving my father ASAP.
The facility did arrange for ambulance transfer, which was helpful, but one of the drivers was rude and obnoxious and told me that the place I had selected was a bad place. When I showed him the plaster-like "fish" that had been served to Dad and others, he just shrugged.
He did complete the transit, complaining about the new facility, in a totally unprofessional manner for anyone driving an ambulance. And he sped all the way over there, as well as taking an especially indirect, long route.
Medicare never raised the issue. It wasn't a problem.
So, get a letter from the doctor who scripted for the PT; make your own ambulance transit arrangements if you have to, and advise the current facility's admin staff that you're moving your father. If it helps, reread the admission documents and see if you have to give written notice (might be a good idea anyway).
Best of luck; I know how frustrating this can be. However, I think the SW is B'S'ing and manipulating you. Ignore her and go directly to the administrator when you have your arrangements in place.
(BTW, I never had to use any authority under existing Dad's existing POA.). The doctor knew me as I had treated with him, and accompanied Dad on all his visits.
I think you have a right to complain, in writing, to the facility's administration. I don't know if SW's have to be members of any particular professional association; perhaps someone else can answer that question. If so, I'd file a complaint with the professional group.
And of course, there's the nursing home which allowed and apparently tolerated the SW's abuse. Go for the administration's leadership. Research it and determine if it's part of a chain; I found that many are in fact locally owned and franchised. If so, research online to find the franchisor (the owner of the chain of facilities) and complain directly to the owners and upper management. That's the business angle.
There's also the criminal angle. As already suggested, report the abuse, to Medicare (the abuse may affect the funds Medicare provides and thus the stability of the company itself), the State, and the local police. You might also inquire of the state police if there's an abuse task force in existence. Several years when I reported a medical issue I learned that our state police had established a task force for addressing elder abuse.
I hope everything works out well for in the few days, and that you have the support of your father's medical team in this new facility, and that your father is able to reverse the downward trend and improve.
And kudos to you for getting him out of there STAT. I hope that you and your father are able to look forward to a more positive future. Best wishes to you both.
Also call the hospital that recommebded thus rehab and detail the conditions for them.
Consider if calling 911 and removing dad to the hospital and the new rehab might be a tactic.
Do you have POA?
See All Answers