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You are smack up against the worst of this; you cannot be at the bedside and you cannot get good information; you must feel horribly helpless. Ask to speak to the "patient care coordinator for you mother" or ask to speak to "social services". As you can imagine, the system right now is horrifically overwhelmed. Nurses everywhere are saying they cannot give safe and adequate care in these conditions. Unfortunately this pandemic is putting all at risk, whether they are Covid-19 positive or not.
I am so very sorry. If she hasn't been moved out of bed for two days then you have one indicator that the one you love is quite ill. I wish you all the best. Not being there and not knowing is horrible.
Call the patient advocate at the hospital and ask for compassionate allowance to be at mom's side. Ask that a sign be put over mom's bed saying "patient is deaf" if you can't get in to do it yourself.
Can you get the Director of Nursing at the AL to talk to the Head Nurse at the Hospital to explain her previous level of functioning?
Stick around for answers.
Hope your mom improves soon and you will find a viable solution.