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Maybe you need to show the facility that your prices are average for the area. I would hope you have a sign posted what your prices are. Point it out to each client. Give them a price before you even start. If they don't like it, don't do their hair. Actually, you can charge whatever you want. Good that you make them sign. That is your proof.
Like said, these people may have some cognitive impairment. One little Bitty told the other biddies she did not get this service and now they think they didn't either. You have the receipt with their signature, thats your proof. I would not cut hair for these 30 until you get this straighten out.
It sounds as if the residents were not aware of add-on expenses to a basic cut? If you’re going to continue to provide services to these residents, or any other group facilities it might be a good idea to clearly let the resident know before and after services rendered about the “extras” in more than one way. Verbally, in writing, and through email to clients and/ or their POA .
Please update us and let us know how it’s working out; my Dad gets haircuts in his facility; I’m his POA and have wondered about bills like this before, so an email or text to explain amounts charged would be nice. His petty cash just disappears over a few months; I realize incidentals can add up.
If Mom had decided to change that or add something , I would have had to fill out a new form .
All charges for hair services were listed and attached monthly to her bill for her room in assisted living . I paid the assisted living facility , they settled up and gave the hairstylist what she was due . I used to also drop in and give the hairstylist a tip once a month .
Impaired memory + impaired concept of value + impaired wallets = impaired business model
The OP needs to come up with a system to combat future accusations and misperceptions... but is it worth it?