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During COVID they moved the ability to register a car and changing title to another location in another County. To be able to get in they suggest u come before it opens at 8am. Friends of ours were there for hours only to be told the facility met its quota for the day.
But we have had good experiences with our DMV. My grandson was having problems on-line getting his licence reinstated. We went up to see if he could get help. This is when the only way you got inside was an appt. The Officer went in and got one of the woman and she told my GSon that the only way he could get a Medical reinstated was coming to the DMV. She made an appt for him the next day.
I could tell horror stories of DMV employees being terrible to customers. When we moved from Colorado back to California 10 years ago, my elder son at 17 was already a fully licensed driver in Colorado. We went to the DMV in California to get our licenses switched over, and the employee who was "helping" us told me he'd have to take driver's ed over again before he could have a license, then he'd have to have a permit again. I told her that wasn't happening, and she actually said, "He needs to learn how to drive California's roads."
I leaned toward her and said, "He can drive in a snowstorm -- can YOU?" and we walked out.
We went back six months later when he turned 18 and there are no longer restrictions on getting a driver's license. Until then, he drove with his Colorado license, and I told him that if he ever got pulled over to tell the officer that he just moved here a week ago.
It took our family a total of SEVEN trips to the DMV and the AAA to get our licenses and cars registered in California. Needless to say, DMV horror stories are nothing new.