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the stems were like over cooked asparagus. I called the customer service number and they were quite nice about it sent a new order, it was another scorcher and UPS makes residential delivers at the end of the day. So the flowers literally cook on the truck. I couldn’t ask them to refund his sister or she would make way too much of it. She loves to kvetch, and some how it would have been my fault (yup, I have one of those sister-in-laws). So I thanked her for the beautiful flowers, no harm no foul- right? Wrong, 800flowers wonderful customer service sent a follow up email to her grrrrr
i will add that I personally use Telaflora and 99% of the time they work with excellent local florists - never been disappointed
Tip - If I'm not going to be attending the funeral, I know someone who is and ask them to snap a pic of my floral arrangement. Always works.
I have been on the receiving end of flowers/plants that are went to me in a cardboard box from various flower companies. About 50% of the time the item really looked nice, other times the plant looked like it was car sick from across country travel :P Poor thing was always so hot and thirty.
At the hospital where I do volunteer work, any flowers that come in I deliver. Those that come in a box, I am just to leave the box. My gosh, I hope a family member or visitor will help the patient unbox the flowers, as boxed flowers aren't easy to remove from the box. It's can be quite a struggle and I have broken a few plants that had been sent to me... oops.
She said she never got a call or email (which she can't her phone doesn't DO texts) and she never answered her phone, so technically, yes, the item was delivered, but in such terrible condition it was not eaten.
I tried to get the info on the delivery (to have her reimbursed--$60 is a lot for a tight budgeted old lady) and although I did call several times to the store manager, they were right in ignoring me. I forgot about it and they got away with cruddy service.
I am very particular about flowers and such--I personally check them out and even deliver them myself if possible.
And POOR service needs to be noted in the 'comments' section of all internet companies. They can get away with a LOT, knowing most of us are too busy to try to make things right.
Cali After you pay the credit card billing it is not open for dispute at my card issuer. so you have to slug it out with site:(
Disputed 21 times ( with them by e-mail ) over 30 days just about finished.
I will not name site as they all have the same complaint. BBB
Buy the time I have it resolved they will be sending me flowers for my service:(
They confirmed delivery three different times, and they had never arrive. even offered a fruit basket for the grave site.
Kept wanting to send little bouquet to me.
and substitutions of all sorts less products by parcel delivery.
Claimed funeral homes will not accept flowers for grave side service. On and on with anything but delivering flowers or complete refund.
Just my experience, if you do well more power to you.
You’re correct. My husband ordered valentine flowers for me at a very reputable local florist and they didn’t arrive.
Did you dispute the charge with your card issuer?