By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or
[email protected] to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our
Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our
Terms of Use. for information about our privacy practices.
It is legal here. The only stipulation is that the camera can’t be pointed on the roommate’s side of the room.
I've personally witnessed this retaliatory behavior - I've even been on the receiving end of it. I have had to remain silent on so many occasions. I won't report anything, unless it is verbal or physical. I've learned to let things slide. Sort of. Lately it has really been wearing on me. The theft is rampant. So much money lost on clothes and supplies. Staff will damage things that are never replaced. Personal items, medical devices. Residents are so vulnerable.
Staffing is and will always be a problem in a job that pays little, offers no benefits, and can be physically and mentally draining. There have been many workers who I will love and appreciate until my dying day. And there have been some major loons. I have stories. Many, many stories.
The fault lies with ownership and the administrators they hire (again, I've got stories). I like the saying "fish rots from the head." Change won't happen until they are held to a higher level of accountability.
Thank you for posting this article. I don't have time or energy to keep up with the latest nursing home info. It's good to see these problems getting media coverage.
The care wasn’t good. Staff members did weird stuff too. One aide followed my mom to the restroom and asked her for money.
My godmother was in one of the lowest rated places also. It wouldn’t have been my choice to place her there.
“Staff acted like we were non-people,” a resident in the survey said. “They don’t even acknowledge that we are human.”
A report released by the Senate Special Committee on Aging last month found that staffing shortages at state survey agencies have led to a lack of proper oversight of nursing homes.
“The system responsible for ensuring that nursing homes meet health and safety standards is in crisis,” Sen. Bob Casey (D-Pa.), the committee’s chair, said in a statement at the time.
The Long Term Care Community Coalition survey featured complaint investigation reports from 100 nursing homes in 30 states between 2017 and 2022. However, the survey noted that its “sample is small and not intended to be representative of nationwide trends.”