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Yolanda
Hang in. It's a frustrating process, but you'll get through it. Cat has good advice about keeping copies, etc. Always good to do.
Carol
thanks
Carol
I do want to caution you that depending on which state you are in, the process can take a while. If your mom has no assets and did not have any assets during your state's lookback period it may be a bit easier. Always make 2 extra copies (in addition to your file copy) and be prepared to keep a calendar specifically for the process. Make a note of every call - with names and phone numbers + extensions of who you speak to - and the details. Everything you send should be certified and if you fax something, get a transmission acknowledgement.
Good luck - just keep good records and you will be fine.